Shipping/policies

  Shipping Information

Once you place an order we will contact you via email within 24 hours to schedule a shipping day with you to receive shipment.

Optimum Reptile guarantees our animals to be alive, healthy, and to your satisfaction upon arrival, and for 4 days after arrival. After arrival and unboxing gently place it in the enclosure letting it warm up. Let it acclimate to the new environment for the first week with minimal handling. Notification of any dissatisfaction must be made within 24 hours if you notice any problems upon arrival. If you have any questions or concerns, we expect you to call us first (we can usually answer email 7 days a week). We do not guarantee animals that are not signed for on the first delivery attempt. You must be there and sign for your animal delivery.

Shipping for Bearded Dragons is included in the advertised price and includes packing fee that covers all necessary heat packs, cold packs, Styrofoam lined animal shipping box, deli cups, snake bags and other necessary packing materials. All Bearded Dragons are shipped using Fedex Priority overnight through and in most cases require a signature. 

Any guarantee is void if you do not have the proper environment to house the animal. This includes temperature, bedding, and proper lighting according to the supplied care sheet. So be sure you are set up to house before you purchase please.

For any reason you would like to return your animal - you are responsible not only for shipping, but for the animal to arrive back to us alive and healthy. You must ship the animal back overnight, and pack it properly just like you received it.


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